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Change Analyst™
Certification : Change Analyst™
Duration : 2.5 up to 3 days
Course Delivery : Instructor lead training by certified APMG instructor
Language : Romanian/English
Price : 4300 RON plus VAT (exam incl)
Course Introduction:
Developed in response to market demand for practical, focused qualifications, our Change Analyst™ role-based certification helps you to understand the wider implications of change within ITIL® service delivery, giving you the knowledge and confidence to authorise change initiatives, while at the same time earning a recognized certification and ITIL credits.
The Change Analyst™ certification forms part of a series of role-based certifications developed by APMG-International in partnership with itSMF.
Service managers are under intense pressure and scrutiny to deliver IT services in a robust, timely and cost effective way. Focusing on keeping negative impacts to a minimum while at the same time improving customer experience, the challenge of understanding how changes will impact systems is ever increasing.
Course Description:
The Change Analyst™ certification enables you to assess the potential benefits, risks, impacts, and costs of proposed changes, shows you how to develop the appropriate business cases for changes, and gives advice on how to get approval to proceed with such changes. It is very closely aligned to theSkills Framework for the Information Age (SFIA) framework regarding core competencies of an individual in a role.
The course will help the organization to:
- Keep negative impacts to a minimum while improving customer experience during business transformation.
- Differentiate ITSM offerings to attract new business partners and clients.
- Build upon current ITIL processes by specifically focusing on how change impacts service management in business.
- Accurately define terms of change and predict how and when resources will be needed to successfully deliver outcomes.
- Support employees’ professional development by aligning training with ITIL and SFIA and encouraging focused, role based certifications
Audience:
- IT Support Staff
- IT Consultants
- Key Business Users
- IT Developers
- Everyone interested in taking on the certification courses
Prerequisites:
You are recomended to be ITIL Foundation certified in order to be eligible to take this certification.
Preparation in advance:
None
Learning Objectives:
You will be able to:
- Understand the wider implications of change within ITIL service delivery and learn to develop relevant change models.
- Assess potential benefits, risks, impacts and costs of proposed changes and provide advice on how to gain approval to proceed with changes.
- Predict and analyze how change impacts process and people in order to understand outcomes of change.
- Combine structure and application of key change processes with soft skills required to meet every day challenges.
- Ensure clarity regarding training, job impact, coaching and mentoring required to support change.
Course activities:
- 2-3 hours of evening work is required in order to take the exam
- Classroom lecturing.
- Individual and group assignments.
- Exam preparation session
Included in the course:
- APMG authorized student curriculum.
- APMG accredited exam
- Copies of the visual materials used in class.
- Lunch, coffee breaks
About examination:
- Change Analyst™ exam is APMG accredited
- Exam administration is APMG responsability
- ITAcademy enable with logistics the administration of the exams
- Workbook to be completed during the course to demonstrate the practical application of the theory
- Exam has 20 questions, alocated time 60 min, 13 correct answers (65%) to pass
- Scenario Booklet to be used during examination
- The exam is online or paper based, in english, romanian or any translation available at APMG